FAQs

We ship to the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.

Sorry, we cannot ship to dry counties.

You will receive an email with your tracking number once it has been fulfilled. If you did not receive your the email within 10 minutes, please check your promotions, junk, and spam folders.

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days.

After shipment, the time in transit is estimated at:

● Northeast: 2-4 business days
● Midwest: 3-5 business days
● Southeast: 4-7 business days
● West: 6-9 business days

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned.

Orders cannot be shipped to an APO, FPO, DPO or P.O. Box.

Our network of retailers fulfill orders Monday through Friday, 9am-5pm. Orders are not fulfilled on holidays and weekends.

We will process refunds when an item has been returned to us due to 3 failed delivery attempts. This process of returning the item to us can take up to 15 business days.

Please reach out to our Customer Service team with a picture of the damage and they will assist you.

All customers must be at least 21 years old.

Unfortunately, we are currently unable to accept returns. Please reach out to Customer Service if you have issues with your order.

Please reach out to Customer Service with your order number for assistance.

Sorry, not at this time.